Frequently Asked Questions
Account
How do I create an account?
Click Sign Up, enter your email and a password, then verify your email address via the confirmation link we send you. You’ll need to confirm you’re 18 or older to complete registration.
How do I verify my identity?
We may ask for a government-issued ID and a recent proof of address before your first withdrawal. This is a standard KYC (know-your-customer) check required of all licensed operators, not something specific to your account.
Payments
What payment methods are supported?
[FILL-IN: list your actual supported methods, e.g. bank transfer, debit/credit card, e-wallet, crypto].
How long do withdrawals take?
[FILL-IN: your actual processing time per method, e.g. “e-wallets: within 24 hours; bank transfer: 2-5 business days”].
Games
What is RTP and why does it matter?
RTP (Return to Player) is the average percentage of wagered money a game pays back to players over the long run. It’s a long-term statistical average, not a guarantee for any single session – a 96% RTP game can still lose money on any given day.
Can I play games for free before depositing?
Select games support a demo mode so you can try them before wagering real money – look for the “Play Demo” option on the game page where available.
App
Is there an app I can download?
Yes – visit the Download page for the current Android and iOS install instructions.
Which devices are supported?
[FILL-IN: your actual minimum OS versions, e.g. “Android 8.0+, iOS 14+”].